USA Customers, please visit our domestic website: www.DisplayImporter.com.
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Order Policy


Pricing

  • All prices are in United States Dollar (USD).
  • All orders are F.O.B. South El Monte, California, USA (Los Angeles County).
  • Unfortunately we are not able to hold inventory for unpaid merchandise.
  • Custom orders are subject to a minimum deposit of 30% of the order transaction.
  • Orders shipped within California are subject to a state and district sales tax. Customers with a valid California reseller's permit can email or fax over a copy along with a Certificate of Resale to have CA sales tax waived from their order.
  • Prices and availability are subject to change without prior notice.

Five Ways to Order

  1. Order securely online on our website, www.DisplayImporter.com.
  2. Fax in your order to us at 626-452-0798 (24 hrs a day, 7 days a week). [Download a Fax Order Form]
  3. Call in at 888-212-5618 (or from outside US call 626-388-9618) during our business hours to speak to a sales representative.
  4. Email your repeat order to us at (NEVER email credit card information, please fax or call in instead).
  5. Local customers: Make an appointment and visit our warehouse in South El Monte, CA. (We're off the 60 Fwy between the 710 and 605).

Method of Payment

  • Credit Card - Visa, MasterCard, Discover, and American Express. Local customers: Card holder must be present.
  • Cash - For local pick ups only.

Shipping

  • Customers pay for the actual shipping amount the carrier charges. We will ship via FedEx, UPS, USPS, or Freight unless shipping instructions are provided. We will select the best shipping option for you to minimize your shipping rate without compromising speed. eg: Some items can be shipped through USPS for a lower rate and faster service when compared to FedEx/UPS.
  • For non-continental US destinations (AK, HI, PR, and US Territories), we are only able to ship by USPS Priority Mail or USPS Express Mail for best shipping rate. Large orders can be shipped by freight.
  • International orders will be shipped by USPS Priority or Express Mail (EMS). USPS is a post office to post office service. Custom delays may occur specific to country of import. Customers will be responsible for all custom duties, taxes and fees. Please note that USPS does not come with customs clearance services. For large items undeliverable by USPS, we will ship with freight.
  • Orders are generally shipped out within 1-2 business days of receiving the order. With regular ground shipping, please allow 1-3 business days transit time for West Coast, 3-4 business days for Midwest, and 4-5 business days for East Coast. AK, HI, PR, and other overseas or international destinations may take longer. EXPEDITED ORDERS will be shipped same day if order is received by 11am PST. For orders received after 11am PST, it will be shipped same day if time permitting or by the following business day. Please call us at 888-212-5618 if you have a time sensitive order that needs special handling.
  • Some items may become out of stock after an order has been submitted. These items will be excluded from your order or partially included in your order. You will not be charged for out of stock items.

Returns and Damages

  • All returns, exchanges, and damages (except for items that start with the product ID "PMP") must be reported WITHIN 10 DAYS of delivery. Items that start with product ID "PMP" must be reported WITHIN 5 DAYS of delivery. Original shipping fees are not refundable. Customers are responsible for all return shipping.
  • UNAUTHORIZED RETURNS WILL BE REFUSED. You must email us first for a return authorization. Please include your invoice number and a list of items wished to be returned/exchanged in the email. For returns, we will credit the items returned upon receipt and approval, less the restocking fee (stated below). For exchanges, restocking fee is waived if item is returned in brand new, undamaged, and unused condition.
  • SHIPPED ORDERS: Restocking fee is 15% of the item when returned in brand new, undamaged, and unused condition. Items missing parts, original packaging material, or appears to have been used or damaged has a restocking fee of 25%-50% of the item value upon inspection of the item.
  • LOCAL PICK UP ORDERS: To keep our prices low and prevent abuse of our return policy, restocking fee for items picked up at our warehouse is 50% of the item when returned in brand new, undamaged, and unused condition. Please inspect all items before leaving our warehouse. Items missing parts, original packaging material, or appear to have been used or damaged do not qualify for returns or exchanges.
  • All our orders are shipped out with full insurance on the package. If your item arrived damaged, please email us with your order number and pictures of the damaged item. For damage claims, items must be packaged back in the original box and packing material with the original shipping label in order for a claim to be filed and a damage call tag pick-up to be scheduled at the original delivery location. If the customer has thrown out the original box, a damage call tag can not be scheduled and the customer will be responsible for shipping the damaged item back to us for inspection. Once the damaged item is picked up, a replacement item will be shipped out.

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